Service Management Post Corona

to
Empower yourself with ideas to help your organization move forward and do better. Network with peers and speakers, make new friends! Do good and enjoy! Just be there!

Proudly Supported By

Schedule

· Stage
Opening Session: welcome by Maurice van Bladel CEO InfraVision, Keynote by Cor Winkler Prins CEO 4me
Maurice van Bladel Cor Winkler Prins
· Sessions
XLA is base for Experience Management – Measure, Share, Identify by Sami Kallio
Sami Kallio
· Sessions
ITSM Predictions for a post COVID-19 World by Barclay Rae
Barclay Rae
· Sessions
SIAM - The good, the bad, the obligatory and the virtuous by Michelle Major-Goldsmith and Simon Dorst
Michelle Major-Goldsmith Simon Dorst
· Sessions
Nexthink and ELA by Maurice van den Driessche
Maurice van den Driessche
· Sessions
Digital Transformation Officer ( DTO ) by Jan Bouman
Jan Bouman
· Sessions
Human experiences and human centered service design by Andrea Kis
Andrea Kis
· Sessions
Panel discussion: The new normal. Building tommorow's organization today by Claire Agutter, Suzanne van Hove and Martijn Adams
Martijn Adams Suzanne Van Hove Claire Agutter
· Sessions
Site Reliability Engineering - Harnessing ( and Redefining) it for ITSM by Jon Hall
Jon Stevens-Hall
· Sessions
Shaping your future IT Operating Model: Merging DevOps and ITSM by Rob Akershoek
Rob Akershoek
· Sessions
XLA in plain English. How tech meets touch by Marco Gianotten
Marco Gianotten
· Sessions
Live Demo on how ESM and SIAM can be supported by a state of the art service management application like 4me.
Andy Richardson
· Sessions
Live Demo on how to measure End User Experience with Nexthink by Maurice van den Driessche
Maurice van den Driessche
· Sessions
Four things successful digital managers learnt about their employees during the lockdown, and what we can learn from them by Johann Botha
Johann Botha
· Sessions
Make way for High Velocity IT by Mark Smalley
Mark  Smalley
· Sessions
ESM in practise; a 7 year journey by Jean Marie van Cutsem
Jean-Marie Van Cutsem
· Sessions
Everything you wanted (NEEDED) to know about VALUE but were afraid to ask by Paul Wilkinson
Paul Wilkinson
· Sessions
SIAM - Service Integration & Management with COBIT by Martin Andematten
Martin Andenmatten
· Sessions
Is good ESM the path to better EX? by Doug Tedder
Doug Tedder
· Stage
Surviving Digital Disruption by Marc Schwartz
Mark Schwartz

Speakers

Simon Dorst
Simon Dorst

Co Author of Siam Foundation

Doug Tedder
Doug Tedder

Propel your business with smart service management!

Frank de Jong
Frank de Jong

Director Technology & Consulting at InfraVision

Jean-Marie Van Cutsem
Jean-Marie Van Cutsem

Service Management Expert | SIAM | ESM | ITSM | and anything beyond

Maurice van den Driessche
Maurice van den Driessche

Solution Consultant, Nexthink

Michelle Major-Goldsmith
Michelle Major-Goldsmith

Lead Architect-SIAM Professional

Alan Nance
Alan Nance

A creative disruptor, using the science of eXperience to ignite growth and performance in organizations.Expert

Suzanne Van Hove
Suzanne Van Hove

Specialist: Service Management process implementation, education, assessment

Martin Andenmatten
Martin Andenmatten

SIAM Expert & Coach

Andrea Kis
Andrea Kis

One of the architects of the EXIN/BCS SIAM Foundation training

Sami Kallio
Sami Kallio

Mission is to help Service Management globally to be more employee and business value oriented.

Paul Wilkinson
Paul Wilkinson

Empowering teams & individuals to learn & grow

Barclay Rae
Barclay Rae

Helping individuals and organisations through change successfully, regardless of tools or methodology

Mark  Smalley
Mark Smalley

Engaged my cliënts to discover where they are and to visualize where they want to be.

Claire Agutter
Claire Agutter

Helping organizations get the best out of IT through education

Cor Winkler Prins
Cor Winkler Prins

CEO 4me

Maurice van Bladel
Maurice van Bladel

CEO InfraVision

Johann Botha
Johann Botha

Digital Change Provocateur at getITright – Learn, Apply, Accelerate

Rob Akershoek
Rob Akershoek

Helping IT organizations to transform themselves, design and realize a new digital IT operating model

Martijn Adams
Martijn Adams

Experienced in supporting SIAM frameworks for large, multinational organisations

Jan Bouman
Jan Bouman

Digital Transformation Expert

Jon Stevens-Hall
Jon Stevens-Hall

Principal Product Manager

Mark Schwartz
Mark Schwartz

Enterprise Strategist at Amazone web services

Andy Richardson
Andy Richardson

Service Management Architect at 4me

Marco Gianotten
Marco Gianotten

CEO Giarte

The event is over

Hosted by

InfraVision

We are Service Management specialists. We help you make your service organization successful by achieving operational excellence.

Booths

Kares Foundation

Kares Foundation

Help women in West Africa to improve their income from shea butter.

InfraVision

InfraVision

SUPPORT YOUR WORKFORCE AND MANAGE YOUR INTERNAL AND EXTERNAL SERVICE PROVIDERS

4me

4me

4me® is an enterprise service management (ESM) solution for seamless collaboration between internal and external service providers.

Nexthink

Nexthink

Our Mission: To delight people at work.

EXIN

EXIN

EXIN has a strong portfolio of its certifications created in-house and certifications developed in collaboration with partners.

Van Haren

Van Haren

At Van Haren Learning Solutions we support organizations with the Best Practice, products and services.

ITSM Zone

ITSM Zone

At ITSM Zone we want to make a difference to your career.