Customer Service in a Crisis and Beyond

36 people attended
One of the big things in the marketing world for small businesses (especially during COVID19) has been training our clients on how to serve the customers that they already have - so that once they emerge from COVID, they would have established an even deeper connection to their target audience and ones hopefully open to the sale.

In today's climate,  the success of our businesses is often achieved by understanding the necessity and impact of providing genuine human connections while exceeding our client's expectations by a specific approach of Customer Service . Learn what is needed for excellent customer service experience from Sherelle Alexander Reed of Find Your Resilience.

About Sherelle:

Sherelle Alexander Reed is a New Orleans native who is called to Ministry of Encouragement and Empowerment. She loves people and can be found walking in her calling at speaking engagements, her by monthly talk show, “THIS and THAT” on the PowerPlay Radio Network or by just a friendly conversation with others. She is the Founder of this Non-Profit Organization called FIND YOUR RESILIENCE INC which is a movement that empowers women and girls to Learn from their Past, Live each day to the Fullest, all while Pursuing Purpose! 

Sherelle is a Corporate Instructor by trade and her passion is motivating others. God has blessed her to be a wife of 26 years and a mother to her 3 adult children, which she affectionately refers to as “Heart Hearts, Her Reasons and DemReeds”. Sherelle is dedicated to making a deliberate and intentional impact in the community. While she is no stranger adversity, Sherelle has learned that all experiences are necessary for one’s Purpose! She understands that she is still standing as a direct result of the Grace and Mercy of an Almighty GOD!!! She encourages others not to forsake their processes in life. 


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Hosted by

The DEC Network

The DEC Network is a 501c3 driving innovation and economic impact by helping entrepreneurs start, build and grow their businesses.