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UK National Contact Centre Conference

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Speakers

Leigh Hopwood

CEO, CCMA

Kirk Bradley

Commercial Operations Director, BUPA

Judith Yates

HR Director, BPA Quality

Jonathan Cowie

Chief Operating Officer, VIVID Housing

Helen Finnegan

EMEA Quality Solutions, BPA Quality

Gerry Brown

The Customer Lifeguard

Amy Cashman

CEO Insights Division, Kantar

Steve Oliver

CEO, Music Magpie

Stephen Yap

Research Director, CCMA

Phil O'Shiel

Director of Operations, Atos

Michael Sherwood

Head of Customer Experience, Atom Bank

Mark Billingham

Group CX Director and COO, The Very Group

Liam Smith

Director of Customer Services, Rank Group

Aimie Chapple

CEO Customer Management, Capita

Colette Moss

CCMA

Sarah Hunt

CCMA

Jackie Pringle

CCMA

Paul Turner

Business Consultant, NICE

Bill Wilson

Digital Channel Strategy Lead, Severn Trent

Michelle Ansell

Douglas Jackson

Gil Trotino

NICE

Carol-Ann King

Capita

Sandra Scott

Bupa

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ECCCSA

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