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Sales Operations Manager

Operations Remote US, London Full-time

At Hopin, we’re reimagining virtual events.

As the first all-in-one virtual venue for live online events, Hopin brings people together in a highly interactive and engaging online experience that feels just like an in-person event, only without the barriers.

We’re spearheading the innovative technology that is enabling people to gather online like never before. Whether it’s a 50-person meetup, or a 50,000-person conference—any type of event organizer can host a Hopin event for their attendees, speakers, sponsors, and vendors to convene and interact face-to-face online.

Our mission is simple: better connections for a better planet.

We believe in events without limits, but events that are sustainable and accessible to everyone—and fun, too! To do this, we need passionate builders and storytellers to join us. Do you love people and technology and the magic that happens when they converge at scale? Do you have the skills and experience we’re looking for to better serve our clients? If so, we’d like to meet.

We’ve recently been funded by Accel, Northzone, Seedcamp, Web Summit’s Fund, Slack Fund and a number of high-profile angel investors participated, including Supercell founder Ilkka Paananen, UiPath founder Daniel Dines, Intercom founder Des Traynor, GoCardless COO Carlos Gonzalez-Cadenas and Miro founder Andrey Khusid.

The role

Hopin’s Sales Operations Manager will work closely with the VP of Business Operations and Sales Leadership to create automated systems and processes for our sales teams. This position is highly specialized in sales technology and setting up sales operations for scaling. You will play a key role in moving users through the customer journey, optimizing conversions, and tracking metrics. As Hopin’s sales team scales, your work will ensure that our sales pipeline is optimized to maximize conversion across the entire pipeline.

Some representative projects: build our sales tech stack, design variable commission structures, define customer segmentation and account coverage definition, create forecast models and methodologies. 

Example Responsibilities

  • Design processes, systems and tools to deliver analytics to drive overall growth and sales productivity
  • Analyze effectiveness of pipeline management and conversion 
  • Create commission plans, territory definitions and account segmentation
  • Ensure planning, forecasting and budgeting efforts are appropriately aligned with other GTM initiatives (ie., marketing, customer success, renewals)
  • Find opportunities to automate manual processes that improve customer experience and sales team efficiency 
  • Responsible for the overall productivity and effectiveness of the sales organization.
  • Work directly with key stakeholders on critical strategic, organizational and operational projects designed to increase revenue, sales productivity and operational efficiency
  • Take advantage of large amounts of unstructured data to understand how our customers interact with our product and service offerings

About you: 

  • 3+ years of revenue strategy and operations, or go to market consulting experience
  • Passionate about technology, data, efficiency, and productivity
  • Strong understanding of enterprise SaaS sales environments 
  • Strong working knowledge of and other sales productivity tools
  • Familiarity with CRM best practices for use, integrations and reporting
  • Strong analytical skills and mindset
  • Self motivated, can-do attitude, can work in a fast paced environment, and provide data-driven business insights

We're a highly distributed, fully remote team, and we welcome applicants from multiple locations. For this role, we have a preference for US East-coast or UK time zones.

The Offer

  • Competitive salary
  • Fully remote team, work from any corner of the world
  • Flexible schedules
  • Laptop assigned, Mac or Windows             
  • 800 USD for Home-Office set up

At Hopin, we're committed to cultivating an environment that promotes equality, diversity, and inclusion. We are a global community and we believe our unique qualities must be celebrated as they are critical to our innovation. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, neurodiversity, or otherwise. Inclusion isn't just an initiative at Hopin. We strive to embed it not just into our core values but throughout our entire ecosystem.

Apply now