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Account Manager (US region)

Customer Success Remote US, Remote Canada Full-time

At Hopin, we’re reimagining virtual events.

As the first all-in-one virtual venue for live online events, Hopin brings people together in a highly interactive and engaging online experience that feels just like an in-person event, only without the barriers.

We’re spearheading the innovative technology that is enabling people to gather online like never before. Whether it’s a 50-person meetup, or a 50,000-person conference—any type of event organizer can host a Hopin event for their attendees, speakers, sponsors, and vendors to convene and interact face-to-face online.

Our mission is simple: better connections for a better planet.

We believe in events without limits, but events that are sustainable and accessible to everyone—and fun, too! To do this, we need passionate builders and storytellers to join us. Do you love people and technology and the magic that happens when they converge at scale? Do you have the skills and experience we’re looking for to better serve our clients? If so, we’d like to meet.

We’ve recently been funded by Accel, Northzone, Seedcamp, Web Summit’s Fund, Slack Fund and a number of high-profile angel investors participated, including Supercell founder Ilkka Paananen, UiPath founder Daniel Dines, Intercom founder Des Traynor, GoCardless COO Carlos Gonzalez-Cadenas and Miro founder Andrey Khusid.

The role

Hopin is seeking an Account Manager who is personable, self-driven, passionate and ambitious! We're looking for someone with strong experience in this field, good at making decisions on the go, is helpful, supportive and a team player. Event experience is a plus. 

We're excited to work with someone who is highly motivated, comfortable in a fast-paced start-up environment and is happy to work with a remote team. We're currently a team of 60+ motivated individuals, and you will be working within the Account Management (customer success) team. We are hiring in all time zones. 

Responsibilities 
  • Manage a portfolio (20-30 accounts) of strategic/enterprise customers and execute on key objectives across the entire portfolio 
  • Welcome and onboard Enterprise customers, partnering with them to create successful events
  • Offer ongoing dedicated support to the accounts you manage 
  • Assist with technical dry-runs, preparing the customer for a successful event 
  • Communicate with customer often via email and video calls
  • Be proactive and friendly, offering the highest level of support to customers 
  • Collate customer feedback and communicate this to the product team
  • Work with our product engineers to make Hopin easier to use 
  • Work with our sales and support team for optimal customer success 
  • Identify opportunities for networking, referrals and expansion
Qualifications:
  • 4 years + experience in Account Management, Customer Success, and/or experience as an event manager 
  • 2 years + experience working at a B2B SaaS company
  • Fluent English speaker with outstanding written and verbal communication skills; you have the ability to read, interpret, and clarify customers' goals, and then craft thoughtful responses to help them achieve those goals
  • Tech Savvy - love software, tech and excited to learn new software
  • Ability to teach yourself new skills and competencies, and finding answers yourself
  • Excellent presentation and public speaking abilities
  • Great problem-solving abilities - assess all options before making a decision
  • Exceptional organization skills - you're used to juggling multiple priorities
  • Have a "can do" attitude
  • Can work at a fast-paced environment

Nice to have:

  • Previous experience with a video platform
  • Experience working at an early stage startup
  • Event planning or organizing experience 
The Offer 
  • Competitive salary
  • Fully remote team, work from any corner of the world
  • Flexible schedules
  • Laptop assigned, Mac or Windows
  • 800 USD for Home-Office set up

At Hopin, we're committed to cultivating an environment that promotes equality, diversity, and inclusion. We are a global community and we believe our unique qualities must be celebrated as they are critical to our innovation. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, neurodiversity, or otherwise. Inclusion isn't just an initiative at Hopin. We strive to embed it not just into our core values but throughout our entire ecosystem.

Apply now